Warranty & Returns Policy – Gas / LPG (Propane) Catering Equipment

About MobCater

MobCater is an authorised distributor of professional catering equipment from a wide range of trusted UK and international manufacturers.

All items sold through MobCater are brand new, supplied directly from the manufacturer, and dispatched in good faith that each appliance operates in accordance with the manufacturer’s published specifications and safety guidelines. As a distributor, we do not manufacture or modify any equipment. All warranty and technical support processes are governed by the manufacturer’s own warranty terms.

Gas & LPG Equipment – Installation Requirements

For safety and legal compliance, all Gas and LPG (Propane) appliances supplied for mobile or outdoor catering use must be installed and tested by a qualified Gas Safe Engineer holding COMCAT and LPG certification.

Before use, the engineer must:

  • Correctly fit and test the appliance.
  • Verify gas pressures and burner operation.
  • Provide a Gas Safe installation certificate or equivalent commissioning report.
  • Failure to have equipment professionally fitted and certified may invalidate the warranty and breach UK gas safety regulations.

Warranty Process

All LPG and mobile catering equipment is supplied with a parts-only commercial warranty, unless otherwise stated. This is standard across the catering industry due to the nature of off-grid and mobile use.

If a fault occurs:

  1. Inspection by Gas Engineer – A qualified LPG engineer must inspect the unit and identify the suspected fault or part requiring replacement.
  2. Engineer’s Fault Report – The engineer provides a written report confirming the fault, the affected components, and whether the issue appears to be installation-related, user-related, or a genuine product fault.
  3. Submit to MobCater – The report is sent to MobCater’s Warranty Department along with proof of installation and serial number details.
  4. Assessment & Manufacturer Contact – MobCater reviews the documentation and, if valid, contacts the manufacturer to authorise the dispatch of replacement parts, arrange a repair, or escalate the matter for replacement/refund if a manufacturing defect is confirmed.
  5. Resolution – Once approved, parts are dispatched promptly, or further action is arranged according to the manufacturer’s findings.
  6. Warranty Terms Alignment – Our warranty terms for LPG/Gas equipment are set up to mirror the manufacturer’s warranty. In practice, this means that the warranty conditions, timeframes, and approval process are set by each manufacturer, not by MobCater.

MobCater’s role is to facilitate and coordinate the process, ensuring that all claims are handled fairly and in line with the manufacturer’s standards.

Returns Policy

Returns are not accepted without prior authorisation. All items are supplied brand new, and any return must follow the warranty procedure.

If a unit is suspected to be faulty:

  • Do not send it back without approval — unapproved returns may be refused at the manufacturer’s warehouse and delay resolution.
  • Follow the warranty process above so the issue can be properly assessed and logged.

If the manufacturer determines the product to be faulty or not fit for purpose, they may authorise one of the following:

  • A replacement,
  • A repair, or
  • A refund, depending on the case and findings.

Why gas and LPG equipment is supplied parts-only

Mobile and outdoor catering equipment is not a fixed natural-gas installation in a static kitchen. LPG units are towed, loaded, transported and re-sited, and their cylinders are connected and disconnected repeatedly. Vibration and movement in normal use work connections loose and wear hoses, regulators, seals, unions and burner components over time.

That is a characteristic of the operating environment, not a manufacturing defect — and it is precisely why mobile catering units must be inspected by a Gas Safe registered LPG/COMCAT engineer and hold a current CP44 gas safety record: annually as a minimum, and six-monthly where a market or event organiser requires it, or where cylinders are connected and disconnected at every pitch.

Accordingly, for both business and consumer purchases, the following are wear-and-tear items and are not manufacturing faults: loose or leaking connections; hose and flexible-connector deterioration; regulator wear; seal and union wear; blocked or worn jets and injectors; and burner wear. They are not covered by any warranty, and they do not fall below the quality standard the law requires, which is judged by what is reasonable for equipment intended for mobile and outdoor use.

Maintaining a current gas safety inspection, and acting on the engineer’s findings, is the operator’s responsibility. Where a fault would have been identified by an inspection that was due and was not carried out, we will take that into account when assessing any claim.

Business purchases. All gas and LPG equipment is supplied with a parts-only warranty. Labour, call-out charges and the cost of any engineer’s inspection or report are not covered and remain the buyer’s responsibility.

Consumer purchases. If you bought as a consumer, your statutory rights under the Consumer Rights Act 2015 are against MobCater directly and are not conditional on the manufacturer’s authorisation. Those rights apply to goods that were faulty when supplied. They do not cover fair wear and tear, consumable parts, or damage caused by installation, misuse or lack of maintenance, and gas equipment must have been installed and commissioned by a Gas Safe registered LPG/COMCAT engineer. Where you are entitled to a remedy under the Act, we will meet the costs the Act requires us to meet.

Important Notes

All commercial equipment warranties cover parts only, not labour or call-out charges.

Damage caused by incorrect installation, poor maintenance, or user error is not covered under warranty.

The customer is responsible for ensuring the appliance is installed and operated safely and in accordance with UK Gas Safety Regulations.

MobCater acts as the intermediary to ensure all valid warranty claims are processed fairly and efficiently with the manufacturer.

Warranty Support

For all warranty or return enquiries, please contact:

MobCater Warranty Department

warranty@mobcater.com

Please include:

  • Order number
  • Serial number of the appliance
  • Engineer’s report and supporting photos (if applicable)
  • Engineers fault report

Summary

MobCater supplies quality catering equipment in partnership with trusted manufacturers. All LPG and gas appliances must be installed and tested by a Gas Safe registered LPG/COMCAT engineer. If a fault occurs, an engineer’s report is required to identify the issue before a repair, replacement, or refund can be considered.

This ensures that every case is handled safely, fairly, and in full compliance with UK safety law and manufacturer warranty terms.

This page summarises our Terms & Conditions. Where anything on this page differs from our Terms & Conditions, the Terms & Conditions apply.