Returns

You will require a returns authorisation number to return any item from our website. You must contact our office – Tel: 01923 559 077 – to be issued with an authorisation number and the relevant warehouse address of where the goods should be sent.

Unrequired goods for credit will only be accepted within 7 days of invoice and must be in original packaging, unused and in a re-saleable condition. A 30% restocking charge will apply.

• No goods are accepted for return after 14 days.
• Items must be returned to us, unused with all their original packaging and so in a resalable condition.
• Please do not stick any labels or notes directly on to the packaging of the product. Where packaging is damaged in this way we may make a deduction from your refund to cover repackaging.
• Full purchase detail – our order number or a returns reference obtained from Mobcater Catering – must be clearly displayed on all returned goods.
• All goods are returned at the sender’s expense.
• It is the customer’s responsibility to inspect all deliveries upon receipt to ensure that the products are in good condition and match the order. Acceptance means confirmation of the order. Any missing parts should be reported in 72hrs.
• Where you buy as a consumer, your rights are protected by the Consumer Rights Act 2015 and, for online orders, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you buy in the course of a business, the Sale of Goods Act 1979 applies and the return terms set out above apply in full.

Heavy Equipment

Please Note: Heavy Equipment is more expensive to return and restock so please contact us for details on Tel:  01923 559 077 A restocking fee of 30% will be applied. The restocking fee reflects the charge levied on us by the manufacturer or supplier and applies where you ordered the wrong product or have changed your mind.

Faulty/Damaged Items

If you believe your product is faulty or defective due to a manufacturing fault, you will need to contact us (01923-559-077) before we can process the item. Where items are found to be faulty we will (depending on the item) supply a replacement product, arrange for a repair or provide a full refund where possible.  In some situations we may need to get the item back to assess, and make a decision, the customer will be responsible for the costs of the return up until we agree that the item is faulty. An email can also be sent to returns@mobcater.com

Goods damaged in transit

If your order arrives damaged, please tell us within 24 hours of delivery so we can file a claim with the carrier. Where possible, do not accept a delivery that appears damaged; if you do accept it,  please sign for as damaged / ask the delivery driver to make a note. In any event you must let us know within 24 hours – we cannot accept claims for damaged goods after the 24 hours period.

Exclusions

We are unable to refund any used items. So we suggest you make sure the product is to your complete satisfaction before use. Please advise us of any shortages  within 2 days. Unfortunately any time beyond this will make it extremely difficult to process your claim.

Your Right to Cancel

You may cancel your order at any time prior to dispatch by phone or email quoting your order no, name and address. If the goods have already been dispatched then the customer is responsible for the cost of the return of the goods, unless otherwise agreed by MobCater Catering