Delivery & Shipping Information (UK)

We work hard to deliver your order quickly and safely. Please read this page before placing your order so you know how delivery works for standard items and heavy/bulky equipment.

Standard UK Delivery (Next Day / 1–3 Working Days)

  • Lead time: Typically next working day to 1–3 working days subject to stock availability and courier scheduling.
  • Cut-off time: Orders placed before 12:00 (midday) on a working day have the best chance of same-day dispatch.
  • Coverage: Mainland UK only. Remote/offshore locations may require longer lead times and/or surcharges (see below).
  • Charges: Smaller parcels may incur a standard courier fee. Larger/heavier items may ship on a pallet (see “Heavy & Bulky Items”).

Note: Delivery timeframes are estimates. We are not liable for delays caused by couriers, traffic, weather, or other external factors, but we will always help chase and resolve issues.

Heavy & Bulky Items (Ground-Floor Delivery)

  • Large appliances (e.g., fryers, coffee machines, fridges) are delivered to the ground-floor entrance only.
  • You must ensure the item will fit through doors, stairways, and lifts, and that there is safe access for the driver.
  • If delivery fails due to access or the site not being ready, re-delivery and/or return charges may apply.
  • Driver assistance is typically kerbside/threshold only (no installation or positioning). Please arrange adequate manpower/equipment on site.

Direct from Manufacturer & Split Shipments

  • Many items are shipped directly from the manufacturer to speed up delivery.
  • If your order contains multiple items, it may arrive in separate consignments with different couriers and tracking numbers.

Remote, Offshore & Restricted Postcodes

Some areas require additional transit time and/or a surcharge. Examples include (not exhaustive): Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, and certain Scottish postcodes.

If you’re unsure, please contact us before ordering and we’ll confirm the best delivery option and cost.

Dispatch, Tracking & Missed Deliveries

  • When your order ships, we’ll email tracking details where available.
  • If a delivery is missed, the courier may attempt re-delivery or hold at a depot. Storage and re-delivery charges may apply if not rearranged promptly.

On Delivery – Inspect Before You Sign

  • Before signing the courier’s note, please inspect the packaging. If damaged, note the damage on the driver’s paperwork and take photos.
  • For severe damage, you may refuse delivery and notify us immediately.
  • Please report any transit damage or shortages to us with photos within 24 hours of delivery so we can file a claim with the carrier.

Cancellations & Changes

  • If you need to cancel or amend an order, contact us immediately. Once dispatched, cancellation may not be possible.
  • Where a shipment must be recalled or returned after dispatch, return carriage and restocking charges may apply.

International Shipping

We currently ship within the UK. For export enquiries (EU & worldwide), please contact us to discuss options, lead times, and Incoterms.

Important Notes & Liability

  • Delivery dates are estimated and not guaranteed.
  • We cannot accept liability for consequential loss (e.g., missed events or lost sales) arising from courier delays, access issues, or failed deliveries.
  • Installation is not included unless expressly quoted. Gas/LPG appliances must be installed and certified by a qualified Gas Safe (COMCAT/LPG) engineer.

For issues relating to faults, warranty, or returns, please see our Warranty & Returns Policy.

Questions?

We’re here to help. Please contact the MobCater team with your order number and delivery postcode for the quickest support.

Frequently Asked Questions

Q: Can you deliver on Saturdays?
A: Saturday deliveries may be possible for smaller parcels at extra cost. Please contact us before ordering.

Q: Will the driver take the unit inside and install it?
A: Standard service is kerbside/threshold only. No installation or positioning unless specifically quoted.

Q: What if my site isn’t ready or the unit doesn’t fit?
A: Re-delivery and/or return charges may apply. Please check access and measurements before ordering.

Q: My box looks damaged—what do I do?
A: Note the damage on the driver’s paperwork, take photos, and contact us within 24 hours.