Delivery
Delivery in most cases can be for the next working day if ordererd before 12pm but please allow 1-3 working days as we have an extensive product range with different delivery times. Please call to confirm if it’s urgent. Next day delivery only applies to mainland UK orders and excludes remote and offshore areas. Next day delivery excludes weekends – please select a premium service if you require a Saturday delivery.
Orders placed after 1pm Friday and over the weekend will be processed Monday for delivery Tuesday. Standard UK delivery charge excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight. For these areas please check the remote and offshore delivery tables for pricing.
Some items such as heavy catering equipment items and some crockery have an extended delivery time, they are normally delivered within 5 working days although some times 7 to 10 working days may be required, we will contact you shortly after receiving the order to advise you if we foresee any delays, please note we cannot guarantee times of delivery but can contact the drivers on occasions if required for these products. Please contact our sales centre on 01923 559 077 if you need to confirm lead times.
Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 3pm, otherwise it will roll over onto the next day’s orders. Please allow up to 3 days for delivery of your order unless you have specified an express delivery. Equipment may be sent direct from our suppliers, depending on the product.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. We will only charge you for the items that we have in stock and despatch to you. Our aim is to always have stock available on all the website items. Vat Charges for orders made from the UK or the European will be charged at the UK current rate.
Standard UK Delivery Service (Next Day)
- Free delivery on web orders requires a minimum order value of £200
- A delivery charge of £5.83 plus VAT will be charged for orders with a value of less than £200
- Delivery is usually made the next day if you order before 12 noon. But can be 1-3 days in some instances.
- Next day delivery only applies to mainland UK orders and excludes remote and offshore areas.
- Next day delivery excludes weekends – please call us if a premium delivery service is needed.
- Orders placed after 12 noon Friday and over the weekend will be processed Monday for delivery Tuesday.
Standard UK delivery charge excludes Northern Ireland, Highlands, Isle Of Man and Isle Of Wight. Please contact us for more details
Order value over £200 – Usually 1-2 Days before 7pm FREE
Order value under £200 – Usually 1-2 Days before 7pm £5.83+ vat
Direct Delivery Items
Some items such as heavy or bulky items and some items of crockery have an extended delivery time as they are delivery directly from our supplier.
Although most items will be delivered to you within 2-3 working days we cannot guarantee delivery times for these products.
Please contact our call centre if you need to confirm lead times.
Heavy Equipment
Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.
Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customers responsibility.Delivery does not include unpacking, positioning or assembling items.
What to do when your goods arrive
We pack your goods very carefully to prevent damage. On receipt unpack the parcel carefully and check items received against the delivery note please look for any damage to the parcel before you sign the delivery note.
Please note: It is the Purchasers responsibility to inspect the equipment at the time of taking delivery. Should equipment arrive damaged, the delivery note, driver’s paperwork or electronic pad should be endorsed accordingly and the Company notified immediately by phone and must be sent in writing by e-mail, fax or letter within 24 hours. We will then take the appropriate action.
You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if this is the case. Claims for damage will not be entertained on a clear signature or if signed unexamined, the Purchaser shall be deemed to have accepted the goods and shall be bound to make payment therefore on the due date.